Comments on: Customer Service… an oxymoron or an idiom? http://www.firstborder.com/sales-blog/2008/08/18/customer-service%e2%80%a6-an-oxymoron-or-an-idiom/ Strategies and tools for successful selling, making your number, and increasing your commission. Fri, 12 Mar 2010 15:04:26 +0000 http://wordpress.org/?v=2.6.2 By: Bookmarks about Measurement http://www.firstborder.com/sales-blog/2008/08/18/customer-service%e2%80%a6-an-oxymoron-or-an-idiom/#comment-3463 Bookmarks about Measurement Sat, 01 Nov 2008 19:15:19 +0000 http://www.firstborder.com/sales-blog/?p=256#comment-3463 [...] - bookmarked by 4 members originally found by nreese21 on 2008-10-23 Customer Service… an oxymoron or an idiom? [...] [...] - bookmarked by 4 members originally found by nreese21 on 2008-10-23 Customer Service… an oxymoron or an idiom? [...]

]]> By: Sell Better http://www.firstborder.com/sales-blog/2008/08/18/customer-service%e2%80%a6-an-oxymoron-or-an-idiom/#comment-2299 Sell Better Tue, 02 Sep 2008 02:45:00 +0000 http://www.firstborder.com/sales-blog/?p=256#comment-2299 Great post Colin, I love it when at the end of wasting your time and doing nothing for you in the process, they ask "is there anything else I can help you with today Mr. Shanto?" The implication is that they actually helped you to begin with when we both know they did not!! Tibor Great post Colin,

I love it when at the end of wasting your time and doing nothing for you in the process, they ask “is there anything else I can help you with today Mr. Shanto?” The implication is that they actually helped you to begin with when we both know they did not!!

Tibor

]]> By: Brad Trnavsky - Sales Blog http://www.firstborder.com/sales-blog/2008/08/18/customer-service%e2%80%a6-an-oxymoron-or-an-idiom/#comment-2148 Brad Trnavsky - Sales Blog Sun, 24 Aug 2008 18:35:08 +0000 http://www.firstborder.com/sales-blog/?p=256#comment-2148 Great post when companies shoe me where their loyalties lie I frequently return the favor by adjusting mine. My story of shame involves Dominoes Pizza. I ordered a large pizza for delivery and paid the whole price (roughly $20) and within 30 seconds of eating ONE bite of the first slice vomited. I called the store and explained to the manager what had happened and that I had tasted something soapy. He ask me to bring the pizza back so I did. He then kept the pizza and told me he could not offer another one until this one had been tested. I said sure whatever and went home no longer in the mood for pizza anyways. After three weeks of having to wait just a few more days I gave up... No refund no replacement pizza nothing. I have never ordered from them again and anytime someone tells me how good they are I tell them my story. I hope it costs them money because the customer service was horrible. If I were the manager I would have sent a delivery driver out with a replacement pizza immediately no questions ask. -Brad Great post when companies shoe me where their loyalties lie I frequently return the favor by adjusting mine. My story of shame involves Dominoes Pizza. I ordered a large pizza for delivery and paid the whole price (roughly $20) and within 30 seconds of eating ONE bite of the first slice vomited. I called the store and explained to the manager what had happened and that I had tasted something soapy. He ask me to bring the pizza back so I did. He then kept the pizza and told me he could not offer another one until this one had been tested. I said sure whatever and went home no longer in the mood for pizza anyways. After three weeks of having to wait just a few more days I gave up… No refund no replacement pizza nothing. I have never ordered from them again and anytime someone tells me how good they are I tell them my story. I hope it costs them money because the customer service was horrible. If I were the manager I would have sent a delivery driver out with a replacement pizza immediately no questions ask.

-Brad

]]> By: Tim Rohrer - Sales Loudmouth http://www.firstborder.com/sales-blog/2008/08/18/customer-service%e2%80%a6-an-oxymoron-or-an-idiom/#comment-2029 Tim Rohrer - Sales Loudmouth Wed, 20 Aug 2008 02:42:05 +0000 http://www.firstborder.com/sales-blog/?p=256#comment-2029 Colin, we all have at least a dozen stories like this. Why can't companies get it right? I just don't know. I recently logged in to Legal Zoom where I had been working on a Living Trust. This important document took me several hours to enter into their system. I worked on it when I could over the course of several months and finally had it finished. Then I let it sit while I fit the cost into a future budget. This week I went to complete the order and it was gone. They explained when I called that due to security reasons they have to clear out any documents that were started and not ordered within six months. No phone call, no warning - just gone. Colin, we all have at least a dozen stories like this. Why can’t companies get it right? I just don’t know. I recently logged in to Legal Zoom where I had been working on a Living Trust. This important document took me several hours to enter into their system. I worked on it when I could over the course of several months and finally had it finished. Then I let it sit while I fit the cost into a future budget. This week I went to complete the order and it was gone. They explained when I called that due to security reasons they have to clear out any documents that were started and not ordered within six months. No phone call, no warning - just gone.

]]> By: Nesh Thompson | Sales Performance http://www.firstborder.com/sales-blog/2008/08/18/customer-service%e2%80%a6-an-oxymoron-or-an-idiom/#comment-2023 Nesh Thompson | Sales Performance Tue, 19 Aug 2008 08:24:52 +0000 http://www.firstborder.com/sales-blog/?p=256#comment-2023 Colin, I hope the customer service number was free, otherwise you probably paid for the flight in the time you were on the phone. Good post. Colin, I hope the customer service number was free, otherwise you probably paid for the flight in the time you were on the phone. Good post.

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